Shipping Questions
How does shipping work for dry goods?
- All prices are listed in Canadian Dollars.
- The ground shipping cost for all dry goods, destined anywhere in Canada or the United States, is a flat rate of $10 per order.
- All dry goods are shipped via UPS, FedEx, or Canada Post.
- Standard delivery takes 7-14 days, depending on your location. If you require faster shipping, please contact us for rates.
- Free ground shipping is available on all dry goods orders over $100; use code FREESHIPPING at checkout.
How does shipping work for live animals?
- All animals are shipped via Reptile Express, the market leader in transporting reptiles safely and on-time.
- We ship from Abbotsford, BC, Canada (postal code V2T 3B6).
- Total shipping cost will include: actual shipping rate, plus heat pack and other shipping supplies, plus any import fees, if applicable.
- Shipping costs for live animals will be determined after purchase and before shipment. Shipping cost must be paid in full before your order can be dispatched.
- For a rough estimate on shipping costs, please use one of the below links (selecting a box size of 12X10X7 inches):
What precautions are taken when shipping live animals?
- We only ship reptiles during appropriate temperatures and weather conditions.
- All live animals are shipped in industry-approved boxes with Live Animal stamped on the side, along with an upward-facing arrow.
- Depending on weather, routing and destination, the appropriate size and number of heat packs will be included in the box with your shipment.
What type of guarantees do you offer for live animal purchases?
- All our animals are guaranteed to arrive 100% alive and healthy. If you are not completely satisfied with your purchase, please contact us within 24 hours of delivery.
- Our live arrival guarantee will be voided if you provide incorrect shipping information or if you are not present to accept the package at the time of delivery.
- We take pride in our reptiles and guarantee that they are described honestly and represented as advertised. This includes genes and sex, and that they are feeding well and healthy.
- All animals come with a signed piece of identifying documentation that includes a record of genetics, parents’ genetics, sex, health, weight upon shipment and dietary needs.
- If requested, animals can be vet-checked prior to purchase at customer’s expense.
Other Frequently Asked Questions
Do you offer payment plans for your reptiles?
Yes. We offer a variety of payment plans to meet your needs and budget:
- To begin a payment plan, a non-refundable deposit of 25% is required.
- Plans can run from 1-3 months – or possibly longer – depending on the value of the reptile(s) being purchased.
- Please reach out to us for further details.
How do you care for a reptile?
Every reptile has unique care and space requirements. Below are some of our favorite care guides for a few species we sell. It’s always a good idea to do your homework before purchasing any animals, so please consider these links as merely a starting point.